Patient Requests

Build custom request forms to match your program

Create enrollment experiences that fit your program like a glove. Configure request forms that capture exactly what your program needs—from basic patient details to complex eligibility criteria and fulfillment models.

Include program descriptions and specific indications
Configure medications and doses by program
Set program eligibility criteria, by indication, with ease
Add physician opt-ins and legal requirements
Choose your fulfillment model to match your pharmacy strategy

Control program approval workflows

Build custom request forms to match your program

Tailor your patient request approval process to match program needs. Choose between manual assessment or streamlined automatic approvals to optimise patient access while maintaining appropriate oversight.

Choose between automatic or manual approvals per program
Manage all patient requests in one central dashboard
Simple approval or rejection with one-click controls
Instantly notify physicians of request status changes
Complete audit trail of all approval actions

Maintain visibility of the patient journey

Easily collect and manage patient documents

Never lose track of where a patient is in the journey. Our centralised dashboard gives administrators, physicians and pharmacies real-time visibility into every request across every program — from submission to completion.

Track request progress in real-time
Use powerful filters to quickly find and manage requests
Provide full visibility to physicians, pharmacies, and internal teams
Access complete order histories in a clear, chronological view
Withdraw patients from programs at any time, when necessary

Easily collect and manage patient documents

Make documentation easy and secure. Physicians can upload forms and paperwork directly to patient requests, ensuring nothing gets lost and every request stays complete and compliant.

Define required documents by program
Simple drag-and-drop functionality for adding documents
Update files anytime when corrections are needed

FAQs for Patient Request Management

How customisable are the patient request forms?

Our program builder lets you easily create customized enrollment forms for each program—no technical expertise needed. Add eligibility questions, required documents, age restrictions, pharmacy management options, and approval workflows to match your program’s needs.

How do we track where patients are in the request process?

The patient request dashboard provides real-time status tracking for every request. You can see exactly where each patient stands with coded status indicators.

Can we amend requests after they've been submitted?

Yes, you can update patient requests even after they’re active in a program to keep patient information current. A notes section is also available, allowing you to add supporting details for compliance and effective patient tracking.

Can multiple team members review the same patient request?

Absolutely. Our collaborative review system allows multiple authorised users to view and evaluate the same request simultaneously.

How are physicians notified about request status changes?

Physicians receive automatic notifications about important status updates via email alerts. These alerts can be company-specific.

Does the system track actions for compliance?

Yes, the platform keeps detailed logs of all actions taken within each request to ensure transparency, accountability, and regulatory compliance.

Can we collect patient consent documents through the platform?

Yes, the document management system fully supports the collection of patient consent. Physicians can easily upload signed consent forms directly into the system.

Streamlined Patient Request Management

Build custom request forms to match your program

Build custom request forms to match your program

Build custom request forms to match your program

Control program approval workflows

Build custom request forms to match your program

Build custom request forms to match your program

Maintain visibility of the patient journey

Easily collect and manage patient documents

Easily collect and manage patient documents

Easily collect and manage patient documents

Easily collect and manage patient documents

Easily collect and manage patient documents

FAQs for Patient Request Management

Start simplifying access now